Privacy Policy

Privacy Policy

Last Updated: 1 June 2026

1. Introduction

Welcome to Auracrest Limited (“we”, “our”, or “us”). We operate www.auracrest.eu (the “Website”).

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website and tells you about your privacy rights under Irish and EU data protection laws (GDPR).

2. Who We Are (Data Controller)

Auracrest Limited is the data controller responsible for your personal data.

  • Full name of legal entity: Auracrest Limited
  • Email address: office@auracrest.eu
  • Postal address: Dournane road, Mooncoin, Co. Kilkenny, Ireland

3. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Email address, telephone numbers, billing address, and delivery address.
  • Financial Data: Payment card details and bank account information.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: IP address, browser type, time zone setting, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.

4. How and Why We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

  • To perform a contract: To process, fulfil, and deliver your e-commerce orders, handle payments, and manage updates regarding your purchase.
  • Legitimate Interests: To improve our website performance, business operations, and customer service.
  • Legal Obligation: Where we need to comply with an Irish or EU legal requirement, such as tax regulations and accounting laws.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For e-commerce transactions, Irish tax law requires us to keep financial records for a minimum of 6 years.

6. Data Transfers Outside the EEA

We do not transfer your personal data outside the European Economic Area (EEA) unless necessary. If we do use third-party service providers (like cloud hosting or payment processors) based outside the EEA, we ensure they provide a similar degree of protection by utilizing European Commission-approved standard contractual clauses.

7. Your Legal Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of incomplete or inaccurate data.
  • Erasure: Request deletion of your personal data (“the right to be forgotten”).
  • Object/Restrict: Object to or restrict the processing of your data.
  • Data Portability: Request the transfer of your data to another party.
  • Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us at office@auracrest.eu.

8. Complaints

You have the right to make a complaint at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please contact us first.

9. Changes to This Policy

We keep our privacy policy under regular review. Any updates will be posted directly on this page.

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